INTRODUCING
AI Search
Describe what you're looking for in plain language.
Not sure where to start? Try asking for something like...
FIND YOUR SAREE, BLOUSE OR SHAPEWEAR
At Keshvika, we want you to be happy with your purchase. Please read our Return & Refund Policy carefully before placing an order.
We accept returns for eligible products subject to the following conditions:
Return requests must be raised within [7 days] of receiving the order.
The product must be unused, unworn, unwashed, and in its original condition.
The saree must be returned with all original tags, packaging, accessories, and invoices, where applicable.
Products that are damaged, altered, washed, or used may not be eligible for return.
A return may be rejected if the product is not received in its original condition.
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery.
Please provide:
Your order number
Clear photographs/videos of the product
Photographs of the packaging, if applicable
A brief description of the issue
After reviewing the request, Keshvika may offer a replacement, refund, or another appropriate resolution.
The following products may not be eligible for return:
Products that have been used, washed, worn, or altered
Products damaged after delivery due to customer handling
Products without original tags or packaging
Customized or personalized products
Products specifically marked as non-returnable on the website
Gift cards, where applicable
To request a return, please contact us at [Your Email Address] or [Your Phone Number] with your order number and reason for return.
Once your request is approved, we will provide instructions for returning the product.
Customers should not send products to an address without receiving return instructions from Keshvika.
For products that are returned because of a change of mind, incorrect size/selection, or other reasons not caused by Keshvika, return shipping charges may be borne by the customer.
If the product is damaged, defective, or incorrectly supplied by Keshvika, we may arrange or reimburse eligible return shipping costs.
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method, where possible.
Refund processing times may vary depending on the payment provider or bank.
The refund amount may exclude shipping or other charges where applicable and in accordance with our policy and applicable law.
If a product is returned due to a customer preference or change of mind, any applicable non-refundable delivery or handling charges may be deducted from the refund.
Exchanges may be offered subject to product availability.
If the requested replacement product is unavailable, Keshvika may offer an alternative resolution, including a refund where applicable.
Orders may be cancelled before they are shipped, subject to our order-processing status.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
Products purchased during sales, promotions, or special offers may have different return or refund conditions. Please check the product page or promotional terms before placing your order.
We recommend recording an unboxing video when opening your package, especially for high-value orders. This may help us investigate claims relating to missing, damaged, or incorrect products.
For return or refund requests, please contact:
Keshvika
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
Website: [Your Website URL]
Keshvika reserves the right to update this Return & Refund Policy from time to time. Any changes will be published on this page.